Questions, answered before 3am.
Everything people actually ask us about Movemark — plans, box labels, sharing your move, syncing, and what happens to your data. If yours isn't here, email help@movemark.app and a human will reply.
1What does Movemark actually do?
Tell Mark about your move — when, where from and to, who's coming, what rooms you've got — and the app writes you a day-by-day plan of about eighty tasks, ordered around your move date. Then it helps you do them: QR labels for boxes, a room-by-room inventory, an address-change checklist, and real local removal companies when you need help.
2What does it cost?
Every feature is free for seven days — you'll add a payment method to start the trial, but you won't be charged until it ends, and you can cancel any time before then and pay nothing. After the trial it's £9.99 a month, or £2.99 a week if you'd rather pay as you go. One plan covers up to four people in your household — only the account holder pays.
3How do the box QR labels work?
Add a box in the app and you get a printable QR label. Stick it on, and later scan it to see what's inside, where it belongs, and whether it's been packed, loaded, or delivered.
No printer? No problem. Every label has a short
code (like MM-AB12CD34) printed under the QR —
write it on the box with a marker, and use "Type the code
instead" on the scanner screen. Works exactly the same.
4How do I share my move with my household?
Sign in, then go to Household. You'll have an invite code — share it with anyone helping you move. When they enter it on their own device, they can open your board and see your plan and boxes. You stay in charge: only you can change things, and you can remove anyone (or rotate the code) at any time.
5How does syncing across devices work?
The app works fully offline on one device with no account. To sync across devices — or to share with your household — sign in with your email from Settings → Sign in to sync. We send you a magic link; no password to remember. Your move is then backed up and follows you to any device you sign in on.
6Where do the removal companies come from?
The companies in the Services tab are real businesses near your address, with their real ratings and phone numbers, powered by Google. We don't take a cut and we don't re-order the list to favour anyone. Calling them connects you directly; we're not in the middle.
7My move date changed. Now what?
Change the date in the app and your plan re-flows around it — the same tasks, re-ordered and re-dated. Reminders move with them.
8Can I get my plan and inventory out of the app?
Yes, two ways, both in Settings → Exports: add your dated tasks and move day to any calendar (Google, Apple, Outlook), or export a signature-ready inventory PDF — every box and item with QR codes, handy for insurance or your moving company.
9What happens to my data?
Without an account, everything lives on your phone — we never see it. With an account, your move syncs to our servers (hosted in the EU) so it can follow you across devices. We don't sell data, full stop. The detail is in our privacy policy.
10How do I delete my account?
In the app: Settings → Delete account. It wipes your account and all server-side data permanently. You can also do it from the web at movemark.app/delete-account.